Pennay's at River Run FAQ

Frequently Asked Questions

 

What time is check in and check out?

Check in is at 4:00 PM and check out is at 10:00 AM

Can we check in early or check out late?

We love to accommodate our guests any time we can. This is subject to upcoming and succeeding guest arrivals and departures. Feel free to call and check.

What if we are checking in late?

Key exchange can be made prior to arrival.

Are there any other booking or service charges?

If you BOOK DIRECT there are NO other charges. Rental & taxes are all you pay with the exception of a pet fee. Housekeeping is included!

How will I receive my confirmation and arrival instructions?

You will receive all of the necessary information via email prior to your arrival.

Are you close to the Ski Lifts, Gondola & Downtown Ketchum?

We are just 200 yards from the River Run Day Lodge, Ski Lifts and Gondola. Ski-In and Ski-Out! After a day of skiing hitch a ride with us between 3PM-4PM on our sleigh! The bike path, (cross country ski path) is on one side of us and the Big Wood River is on the other. Enjoy a 5-minute walk to downtown Ketchum where you will find all the restaurants, shopping and art galleries! You Can’t beat the location…

Is the property that I see on the internet the actual property I will get?

Yes, all of our properties are photographed to show the property you will staying in.

Are you pet friendly?

Yes, we do consider pets with a pet fee for the stay. Pet rules must be followed.

Do you allow smoking in the property?

None of our properties allow smoking. Penalty Fees Apply

What is your cancellation policy?

We allow cancellations until 15 days prior to arrival with credit card processing fee of  6% of the deposit. Any reservation that is cancelled after 15 days prior to arrival is subject to a forfeiture of your deposit unless we can re-book the unit.

 

ANY OTHER QUESTIONS YOU MAY HAVE, PLEASE FEEL FREE TO CALL

208-726-9086